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Ordering Information & Policies


  
Shipping and Handling

Shipping and handling are added to all orders. Rates are based on weight. I strive to ship orders via USPS within 3 days of receipt of payment. At this time, I only ship to the 48 contiguous United States. If you are placing an order locally, then you can pick up your order, and shipping and handling charges will not pertain to you. I am sensitive to the rising costs of shipping and make every attempt to find the least expensive shipping rate for your orders. I utilize Flat Rate shipping whenever possible, and when it is to your advantage.

Payment Options

For your convenience, we have several payment options available. We accept MasterCard, Visa, PayPal, money order, or check. Once payment is confirmed and checks have cleared the bank, orders will be quickly processed.

Sales Tax

The Alabama Department of Revenue requires that Alabama residents pay sales tax on their orders. Sales tax will automatically be added to your order upon checkout.
 
Returns, Cancellations & Refunds

Due to the personal nature of these products, I cannot accept returns. With the exception of my soaps, all products are individually made especially for you once you place your order. My goal is to fill this order as quickly as possible. By the time you contact me to cancel an order, the products are already in the process of being made. For this reason, I cannot accept cancellations, and I cannot issue a refund.
 
Loss, Damage or Theft

My responsibility for delivery of your order ends once it is safely in the hands of the United States Postal Service. When necessary, shipping boxes are clearly marked “fragile” and are addressed with the mailing address you supplied upon check out. If you are concerned about not receiving your shipment intact or at all, I strongly urge you to purchase insurance. It is cheap and worth it for your peace of mind. Insurance can be added to your order by clicking on the Insurance button on the left of the screen.
 
Shipment of Butters & Creams

Due to the fragile nature and ingredients of certain butters and creams, they simply will not hold up to shipment during hot weather months. Sometimes melting cannot be avoided. Please keep this in mind when you are placing your order. If you have any questions, please contact me.
 

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